Sales Planning & Operations

·         Work with Sales Manager (Direct) - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends ·         Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly ·         Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Customer Acquisition/ Engagement

·         Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders ·         Understand and communicate understanding of product characteristics and benefits to end customers effectively in order   to enhance effectiveness of sales efforts ·         Attend to customer complaints effectively, escalating critical cases to Sales Manager (Direct) - ABHFL as required

Operational Effectiveness

·         Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) ·         Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases ·         Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Self-Development & Internal Stakeholder Management

Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives ·         Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

Portfolio & Risk Management

·         Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms ·         Ensure compliant sales operations and sound risk management in day-to-day operations ·         Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality